Terms and conditions for busy bee workshop

Please read the following information. You are deemed to have read and accepted our standard trading terms when you submit your order.

Customer Care

These terms and conditions comply with UK legislation, including the Distance Selling Regulations. They are designed to ensure that our customers can shop with us in safety and security. For your own reference, please feel free to print and keep a copy.

Made-to-order (personalised) items are non-returnable nor able to be cancelled when order has been set

Cancellation rights under the Consumer Contracts Regulations 2013 are excluded for clearly personalised goods, such as our boxes.  Please note that you do not have a right to cancel the contract under these Regulations.  This does not affect your other statutory rights to redress including those under the Consumer Rights Act 2015.  Our products are unique and as such customers should ensure they are satisfied with the goods prior to order.  If in doubt please contact busy bee workshop and we will endeavour to assist with your choice of product. When an order has been placed and paid for the customer will receive a paid invoice with the complete details of the personalised order.

NOTE - Any deposits paid for reservations of any orders and non refundable.

The onus is on the buyer to make sure the invoice details are correct and must notify busy bee workshop of any changes to the invoice details, spelling, colours etc. for the personalised item within 3 working days of receipt of the invoice the invoice is set as the full details for the order. Personalised font choices or proofs of carvings will be sent prior to carving for approvals, the customer must check spelling, dates and all that is shown on the font choice or proof of carving as the choice and approval from the customer is final busy bee workshop will not be responsible for any errors after font choice or proof is accepted.

Busy bee workshops construction methods can change due to improvements or new developments. We will always endure this will not compromise the use of the box.

If busy bee workshop are able to deliver your goods by special arrangement the delivery is made to ‘kerbside’ – this means that you are responsible to take the items from the vehicle that is delivering them. We do not offer onsite delivery of any goods.

Completion time 

Every effort will be made to complete to a pre determined deadline, however should circumstances arise which are not in busy bee workshops control delays may be incurred. Estimated time on completion is 4 to 5 weeks (please note this is an estimate, during very busy times or unforeseen circumstances the completion time may be in excess of 4 to 5 weeks), however if there is an important date and it is possible to fulfill we can see if we can fast track the order.

Faulty Goods

All goods leaving busy bee workshop are subject to quality control checks prior to dispatch.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur shown from our pictures, due to the developments of our range and production methods, our products are unique and as such customers should ensure they are satisfied with the goods prior to order.  If in doubt please contact busy bee workshop and we will endeavour to assist with your choice of product.
All measurements quoted are approximate and the reproduction of colours is as accurate as we can and will allow.

Because each item is handmade there may be slight imperfections and some pieces may have slight differences. This by no means affects the quality of the item which is fit of purpose as a storage box.

All boxes should be used with adult supervision,THESE ARE NOT TOYS THEY ARE STORAGE BOXES.


Should there be an interruption in the supply of materials i.e. (Scandinavian Pine), we will source other materials to meet our order commitments, this will not compromise the products strength or quality but will insure orders are achieved and customers are not disappointed.

Email address = info@busybeeworkshop.com

Telephone =07484 232494 or 07484 270044

The best way to contact us is by email as we are in the workshop most times and machinery may block hearing the phone.

These Terms and Conditions are subject to change without notice from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them on this website and it is your responsibility to ensure you have read the most current Terms and Conditions before purchasing your item from us.

R.W Gething T/A busy bee workshop